Grand Computer
Privacy Policy
Last updated: 1 January 2026 · Version 1.05
At Grand Computer, we respect your privacy and are committed to protecting the personal data of the businesses and professionals we work with. This Privacy Policy explains what information we collect through our website grand-computer.com and related services, how we use it, and the rights available to you under Egypt's Personal Data Protection Law No. 151 of 2020 (the "PDPL") and, where applicable, the EU General Data Protection Regulation ("GDPR").
01 Who we are
Grand Computer is an Egyptian information-technology company specializing in enterprise (B2B) solutions, including servers and storage, enterprise networking, and workstations, and is a certified partner of Dell Technologies and others. For the purposes of the PDPL and GDPR, Grand Computer acts as the data controller for the personal data described in this policy.
Registered name: Grand Computer
Registered address: 14 AL-Falouga Street, Agouza, Giza, Egypt
Tax ID: 511-329-555
02 Scope of this policy
This policy applies to personal data we process when you:
- Visit or browse our website;
- Submit an enquiry, quotation request, or contact form;
- Create an account or place an order through our online store;
- Subscribe to our newsletters or marketing communications;
- Communicate with us by email, phone, or social media; or
- Engage with us as a customer, supplier, or business partner.
Because Grand Computer serves businesses, much of the data we handle relates to individuals acting in a professional capacity (for example, a procurement manager at a client company). This data is still protected under applicable data-protection law.
03 Information we collect
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity & contact data | Name, job title, company name, business email, phone number, business address | Provided by you |
| Account data | Login credentials, account preferences, order history | Provided by you / created on use |
| Transaction data | Products requested or purchased, quotations, invoices, delivery details | Generated through orders |
| Payment data | Billing details; card data is handled by our payment provider, not stored by us | Provided by you / payment provider |
| Communications | Enquiries, support requests, correspondence | Provided by you |
| Technical & usage data | IP address, browser type, device, pages viewed, referring URLs | Collected automatically |
| Cookie data | Preferences and analytics identifiers | Collected with your consent |
04 How we use your information
We use personal data to:
- Respond to enquiries and prepare quotations;
- Process, fulfil, and deliver orders, and manage your account;
- Provide technical support and after-sales service;
- Issue invoices and meet accounting and tax obligations;
- Send service-related and, where permitted, marketing communications;
- Improve our website, products, and customer experience;
- Maintain the security of our systems and prevent fraud; and
- Comply with legal and regulatory obligations.
05 Legal bases for processing
We rely on one or more of the following legal bases:
- Consent — for marketing communications and non-essential cookies;
- Contract — to fulfil orders and provide services you request;
- Legal obligation — to meet tax, accounting, and regulatory duties;
- Legitimate interests — to operate, secure, and improve our business, provided these interests are not overridden by your rights.
Where we rely on consent, you may withdraw it at any time (see Section 11).
06 Cookies & tracking
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. We group them as:
- Essential cookies — required for the site, cart, and login to function;
- Functional cookies — remember language and preferences;
- Analytics cookies — help us measure and improve site performance.
You can manage non-essential cookies through our consent banner and your browser settings. Our website uses Google Analytics to measure site performance and understand how the site is used; this service collects and processes its data in accordance with Google's privacy policy.
07 Sharing & disclosure
We do not sell your personal data. We may share it with:
- Service providers — hosting, IT, payment processing, logistics, and delivery partners who process data on our behalf under contract;
- Technology partners and distributors — including Dell Technologies and other authorised suppliers and distributors, where necessary to fulfil orders, warranties, or support;
- Professional advisers — accountants, auditors, and legal advisers; and
- Authorities — where required by law or to protect our legal rights.
08 International transfers
Some of our partners and service providers may be located outside Egypt. Where personal data is transferred across borders, we take steps to ensure an appropriate level of protection in line with the PDPL's cross-border transfer requirements and, where relevant, the GDPR. Under the PDPL, certain cross-border transfers require authorization from the Personal Data Protection Centre.
09 Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, and reporting requirements. Retention periods vary by data type — for example, transaction and tax records are kept for the period required by Egyptian law. When data is no longer needed, we securely delete or anonymise it.
10 Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, including access controls, encryption where appropriate, and secure hosting. In the event of a personal-data breach, we will notify the Personal Data Protection Centre and affected individuals where required by law.
11 Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data in certain circumstances;
- Object to or restrict certain processing;
- Withdraw consent at any time, without affecting prior processing;
- Request a copy of your data in a portable format; and
- Lodge a complaint with the Personal Data Protection Centre in Egypt (or your local supervisory authority if you are in the EU).
To exercise any of these rights, contact us using the details in Section 15. We will respond within the period required by applicable law.
12 Children & B2B use
Our website and services are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.
13 Third-party links
Our website may contain links to third-party sites, including the Dell Technologies website and others, as well as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
14 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be communicated through our website.
15 Contact us
For any questions about this policy or your personal data, please contact:
Grand Computer — Data Privacy
Email: grandcom@grand-computer.com
Phone: +20 2 3304 4808
Address: 14 Al-Falouga Street, Agouza, Giza, Egypt
Grand Computer
Privacy Policy
Last updated: 1 January 2026 · Version 1.05
At Grand Computer, we respect your privacy and are committed to protecting the personal data of the businesses and professionals we work with. This Privacy Policy explains what information we collect through our website grand-computer.com and related services, how we use it, and the rights available to you under Egypt's Personal Data Protection Law No. 151 of 2020 (the "PDPL") and, where applicable, the EU General Data Protection Regulation ("GDPR").
01 Who we are
Grand Computer is an Egyptian information-technology company specializing in enterprise (B2B) solutions, including servers and storage, enterprise networking, and workstations, and is a certified partner of Dell Technologies and others. For the purposes of the PDPL and GDPR, Grand Computer acts as the data controller for the personal data described in this policy.
Registered name: Grand Computer
Registered address: 14 AL-Falouga Street, Agouza, Giza, Egypt
Tax ID: 511-329-555
02 Scope of this policy
This policy applies to personal data we process when you:
- Visit or browse our website;
- Submit an enquiry, quotation request, or contact form;
- Create an account or place an order through our online store;
- Subscribe to our newsletters or marketing communications;
- Communicate with us by email, phone, or social media; or
- Engage with us as a customer, supplier, or business partner.
Because Grand Computer serves businesses, much of the data we handle relates to individuals acting in a professional capacity (for example, a procurement manager at a client company). This data is still protected under applicable data-protection law.
03 Information we collect
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity & contact data | Name, job title, company name, business email, phone number, business address | Provided by you |
| Account data | Login credentials, account preferences, order history | Provided by you / created on use |
| Transaction data | Products requested or purchased, quotations, invoices, delivery details | Generated through orders |
| Payment data | Billing details; card data is handled by our payment provider, not stored by us | Provided by you / payment provider |
| Communications | Enquiries, support requests, correspondence | Provided by you |
| Technical & usage data | IP address, browser type, device, pages viewed, referring URLs | Collected automatically |
| Cookie data | Preferences and analytics identifiers | Collected with your consent |
04 How we use your information
We use personal data to:
- Respond to enquiries and prepare quotations;
- Process, fulfil, and deliver orders, and manage your account;
- Provide technical support and after-sales service;
- Issue invoices and meet accounting and tax obligations;
- Send service-related and, where permitted, marketing communications;
- Improve our website, products, and customer experience;
- Maintain the security of our systems and prevent fraud; and
- Comply with legal and regulatory obligations.
05 Legal bases for processing
We rely on one or more of the following legal bases:
- Consent — for marketing communications and non-essential cookies;
- Contract — to fulfil orders and provide services you request;
- Legal obligation — to meet tax, accounting, and regulatory duties;
- Legitimate interests — to operate, secure, and improve our business, provided these interests are not overridden by your rights.
Where we rely on consent, you may withdraw it at any time (see Section 11).
06 Cookies & tracking
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. We group them as:
- Essential cookies — required for the site, cart, and login to function;
- Functional cookies — remember language and preferences;
- Analytics cookies — help us measure and improve site performance.
You can manage non-essential cookies through our consent banner and your browser settings. Our website uses Google Analytics to measure site performance and understand how the site is used; this service collects and processes its data in accordance with Google's privacy policy.
07 Sharing & disclosure
We do not sell your personal data. We may share it with:
- Service providers — hosting, IT, payment processing, logistics, and delivery partners who process data on our behalf under contract;
- Technology partners and distributors — including Dell Technologies and other authorised suppliers and distributors, where necessary to fulfil orders, warranties, or support;
- Professional advisers — accountants, auditors, and legal advisers; and
- Authorities — where required by law or to protect our legal rights.
08 International transfers
Some of our partners and service providers may be located outside Egypt. Where personal data is transferred across borders, we take steps to ensure an appropriate level of protection in line with the PDPL's cross-border transfer requirements and, where relevant, the GDPR. Under the PDPL, certain cross-border transfers require authorization from the Personal Data Protection Centre.
09 Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, and reporting requirements. Retention periods vary by data type — for example, transaction and tax records are kept for the period required by Egyptian law. When data is no longer needed, we securely delete or anonymise it.
10 Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, including access controls, encryption where appropriate, and secure hosting. In the event of a personal-data breach, we will notify the Personal Data Protection Centre and affected individuals where required by law.
11 Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data in certain circumstances;
- Object to or restrict certain processing;
- Withdraw consent at any time, without affecting prior processing;
- Request a copy of your data in a portable format; and
- Lodge a complaint with the Personal Data Protection Centre in Egypt (or your local supervisory authority if you are in the EU).
To exercise any of these rights, contact us using the details in Section 15. We will respond within the period required by applicable law.
12 Children & B2B use
Our website and services are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.
13 Third-party links
Our website may contain links to third-party sites, including the Dell Technologies website and others, as well as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
14 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be communicated through our website.
15 Contact us
For any questions about this policy or your personal data, please contact:
Grand Computer — Data Privacy
Email: grandcom@grand-computer.com
Phone: +20 2 3304 4808
Address: 14 Al-Falouga Street, Agouza, Giza, Egypt